Being concerned about big ISP monopolies who had lobbied for per-user data caps and an “anti-Internet set of “Lawful Access” policies that would have Internet providers collect personal information without court oversight” The Portable Consultant  “signed” this petition by OpenMedia.ca and they sent an email on my behalf to my local Member of Parliament.

Minutes later I get the following auto-response from my MP’s parliamentary email address:
—
“Response sent April 12, 2011

“Thank you for your e-mail.

“Due to the election please contact mike@mikewallace.ca .

“The Campaign Office is located at 4460 Fairview Street, Unit B-101, in the plaza at the corner of Fairview and Appleby Line. -www.mikewallace.ca
—

…and I have to laugh at the automated email responder that tells me the email address to forward mail to but is not set up to forward the email automatically!

Once again politicians, government in general, prove that they do NOT “get” the Internet. It seems they still don’t even understand how to handle email.

Since his office is just around the corner I will PRINT the email for my Honourable Member of Parliament and deliver it in person – with a huge grin on my face.

Thanks for the chuckles, Government of Canada (aka “The Harper Government” ™)

Cheers,
-pmh

The first article is Ubuntu is a Poor Standard Bearer for Linux but you need to read the follow up article, How Canonical Can Do Ubuntu Right to get a fair understanding of her position.

Cheers,
-pmh

Knowing the BBC, the following link is likely to disappear after about 7 days. Why? Because BBC policy is to remove podcasts for (some?) shows after a week. Why? Nobody knows… not the fellow who responded on behalf of the BBC to my question and not the thousands of listeners, many of whom pay for the BBC as a public service.

Anyway if these podcasts interest you, get them now!

Peter Day’s World of Business page

Press Under Pressure, part 1

Press Under Pressure, part 2

Sigh,
-pmh

ps: Your mission, should you choose to accept it, is to share these legally downloaded podcasts with those who were unfortunate enough to have missed the publication window. These podcasts will self-destruct in 7 days.

If you meant to take it offline then a redirect would have been polite, no?

-pmh

What has finally moved the Portable Consultant to post after all this time? Frustration!

So-called “matrix teams” come from different work units, by definition. In my current business environment we come together for a project, apply our subject matter experience, and go on to the next project when done. Each member reports to a different organizational unit, with a ‘dotted line’ to the Project Manager.

Unfortunately, the collaboration systems we use are all too often designed by, and for, those separate work units rather than for the projects.

This results in the following (in no particular order):

• Separate repositories for the business analyst, the infrastructure architect, the project manager, etc.

• Where cross-discipline access has been considered it is likely to be hit-and-miss, depending on who asked for access to the repositories of the other groups and when. This results in name-based rather than role-based access.

• Different naming conventions between repositories.

• Different taxonomies (folder structures) for each work group.

• A general lack of consistency in meta-data (where it exists) and searches (which should be based on that meta-data).

The diagnosis of the To Each His Own approach to collaboration is confirmed by the high number of email attachments that are necessary for the matrix team to keep members informed and documentation current.

In my current situation it wouldn’t even be enough if the project manager were to set up a shared repository – there are two PMs: one for ‘the business’ and one for ‘IT’. Even these PMs don’t share the same repository.

The solution for this To Each His Own approach varies from situation to situation. The first step in all instances, however, must be a realization of how fruitless it is to invest in collaboration without some form of inter-group oversight or cooperation to support the matrix team environment.

Have you encountered this where you work? Did anyone try to address the situation? What approach succeeded? …failed?

Yours sincerely on a typical Monday (but posted on a Tuesday),

Cheers,
-pmh

Let’s be clear: if your property can be altered, recalled, or reclaimed by the seller without your permission and knowledge you never really owned that property. Home foreclosure and car repossession are other examples that come to mind. The CBC article is right to refer to it as the Amazon Kindle Service – a service may be discontinued at any time.

George Orwell would indeed smile to see Amazon fulfilling his vision of the future – along with such better known examples as MS Windows (Genuine Advantage program and the .NET framework assistant) and locked cell phones.

Yes, there are probably legitimate copyright issues here – but this is no way to run an eBusiness. Bad Amazon… bad, bad!

-pmh

Update:

1. This MSNBC article on the Amazon 1984 scandal has a more humorous (sarcastic?) tone.
2. This Fictionmatters article provides balanced and deeper coverage of the underlying issues. (…but I still say “Bad, Amazon… bad, bad!”)
3. Microsoft has apparently updated its .NET Framework Assistant to allow you to uninstall it from Firefox without the need to edit the Windows registry, locate remove system files, etc.

Update 2, The Apology:

Here’s word on Amazon’s apology but note that “…the apology failed to state that Amazon would not do the same thing again in similar circumstances…”

My own use of the online games is minimal because I was always concerned about the permission statements that you get when you sign up for them.

That’s not how I personally use Facebook anyway, but the recent ‘conversion’ of a cute aquarium game (send pretty fishes to your friends’ aquariums) to a dating service with constant emails (“Honestly, Dear… all those speed date emails are spam. All I ever did was send her a fish!”)… well, that was downright naughty. Bad Facebook, bad, bad!

I was struck by one item in the news report that would be funny if it weren’t true:

“- Facebook keeps the profiles of deceased users for “memorial purposes” but does not make this clear. Recommendation: Information about use for memorial purposes should be in Facebook’s privacy policy.”

…Thank you, Facebook, but when the time comes The Portable Consultant would rather have family and friends handle any and all memorials. All social networking sites should delete accounts after an agreed period without any logins, at the very least. (This is a much larger issue, of course.)

Facebook needs to get its act together, but users/consumers also need to understand how important personal info is …and take care not to sign it away without due diligence.

Cheers,
-pmh

Yes We Scan - Carl Malamud

The other day The Portable Consultant caught this interview with Carl Malamud on an IT Conversations podcast. Having enjoyed his 1992 book Exploring the Internet: A Technical Travelogue, I was interested to hear that he is still pursuing his attempts to free public information from the reluctant hands of bureaucrats. In Exploring the Internet, he discussed his attempts to get the International Standards Organization to distribute international standards over the nascent Internet. Now he’s running for the position of Public Printer of the United States, a public office for which only one other person has bothered to run since it’s inception under President Lincoln.

Yesterday I attempted to print some Canadian tax changes, from a recent budget, that might affect my taxes next year. They are found on an ordinary web page almost entirely made up of text.

Adobe’s Acrobat 9 Pro Extended failed to print the page in my Firefox browser and issued the following error:

%%[Page: 14]%%%%[ Error: LucidaSans,Bold cannot be embedded because of licensing restrictions. ]%%
%%[ Font vendor (B&H) does not permit this font to be embedded in PDF. ]%%
...
[Warning] The font LucidaSans-Demi could not be embedded because of licensing restrictions.
Text may display incorrectly on platforms that do not have this font installed.
...
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

Now, I like to keep such documents in PDF rather than cutting and pasting into text files so I turned next to the freeware printing utility CutePDF and found it had no problem. It printed the web page as a PDF file just as I had asked Adobe to do… only CutePDF had no compunctions about embedded fonts being licensed to my machine. CutePDF uses the open source Ghostscript PostScript to PDF converter.

This is why open systems will win out every time against the forces of DRM. When DRM tries to stop us from legally accessing and ‘owing’ a copy of public documents it fails to meet the criteria of a reasonable and fair constraint on the use of intellectual property, in this case a font.

Carl Malamud understands the necessity for free and unrestricted access to public information – documents and databases. He understands the underlying technologies. This is why Cory Doctorow, Lawrence Lessig, Tim Bray and others who share these views are supporting his candidacy for the position of Public Printer of the United States via the Yes We Scan campaign.

For what its worth, I do too.

In fact, there are some governments on this side of the border who should also be paying attention to his candidacy and his platform for the fair dissemination of public documents and data.

Adobe… shame on you!

Cheers,
-pmh

The Portable Consultant is feeling understandably low, therefore, when against this bleak backdrop he is exposed to an ECM project that seems to model much that can go wrong with an ECM initiative.

While the following is not intended as a comprehensive list, these are some of the Do’s and Don’ts that the principal consultants on the project failed to be aware of. In no particular order they were:

• Do have a Project Charter… an SOW is nowhere near good enough for the implementation of a critical enterprise infrastructure such as an ECM.
• Don’t undertake ECM as an IT Department driven technology project… ECM is more dependent on business requirements and business processes than, say, a new firewall. These days the IT guys should be tightly integrated with the business; e.g., the head of IT should be a CIO who ensures C-level priorities, not technology, drives IT.
• Do establish an ECM Steering Committee that is representative of the whole enterprise and leverage them to provide guidance, impetus, and a high-level sign-off for company-wide issues such as the corporate taxonomy, key metadata, and security models as well as critical SLA and Disaster Recovery (DR) requirements. Specifically…
  • Don’t confuse backup/restore requirements with DR. DR is about business continuance after the entire office and/or data centre has ceased to function while backup/restore is about a broken server, corrupted database, or some such.
  • Don’t just sit down some afternoon and enter new metadata fields into the production system on the fly without first gathering, documenting, and having affected parties sign-off on the relevent requirements.
• Do not rely on business units to gather and present their own requirements without extensive guidance from knowledgeable ECM consultants who can speak to the business in their language, the language of business processes not software configuration.
• Do not expect one of the Big 4 consultancies to necessarily know all this and manage the project according to ECM Best Practices… sometimes just one experienced independent consultant can be enough to help even a large global enterprise to navigate the treacherous waters of ECM deployment… without all that excess overhead. <grin>

Sigh. Time to crawl back into my burrow, I suppose. Wake me up in another six weeks.

Cheers,
-pmh